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Custom Code in Help Center Articles

Related products:Knowledge & Help Center
  • October 31, 2024
  • 3 replies
  • 44 views

We would get a lot of benefit if we were able to embed iFrames, or custom code in general, into Help Center articles. The particular use-case here is that we use Storylane to create interactive demos for clients, and right now our only options are to link to the demo externally, or insert it as a video in the article which causes us to lose the “interactive” piece of the demo. 

3 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • November 5, 2024

Hi @Kae Schrattenholzer 

Jennifer here from Intercom

Thanks for this suggestion 🙌

Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there.


Michaela Hone
Intercom Team
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  • Intercom Team
  • January 3, 2025
The following idea has been merged into this idea:

All the votes have been transferred into this idea.

This would also be great for inserting interactive elements such as Typeform.