Im looking to understand the performance and utilization of help centre article so i can understand how they’re performing. Also to be able to segment views by the customer data I’m flowing into Intercom. Therefore, similar to how we’re able to create customizable reports to review Conversation and Ticket data, I’d also like to be able to review Article data in this way. The Legacy report is a starting point but doesn’t have enough customization or filter options to make it valuable to understand how well the information is being utilized by the intended audience/s.
Submitted
Customizable reports for Help Centre articles
+1With the legacy article report, I can only view the top viewed articles, but I’d also like to see how all articles performed. It’s very laborious to go into every article and obtain this metrics. Having an option to create a report on articles and being able to export it is a basic requirement for any doc system.
This is a nececisty for maintaining articles and KPIs around knowledge updates. The legacy report available does not provide any way to see how many articles were updated within a given time period. Customisable reports for the report builder to see updates made and other useful metrics is a must for knowledge management teams.
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