On Human in the Loop escalation rules (Ask for input) on chat, which is currently in beta, users who chat in to our Intercom see 'Let me check with the team. I'll be back shortly.'
Can we customize this wording? It appears that it is hardcoded. I would like to be able to customize this wording.
When the agent on our side receives Fin’s draft, I want the agent to be able to edit Fin’s draft directly instead of making suggestions for edits via chat. That would make it a lot easier to be precise. I also want Fin to be able to record that edit automatically so it understands and can learn how to tune its AI responses to our edits.