Customizing Fin email pages to improve our product branding | Community
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Customizing Fin email pages to improve our product branding

Related products:Fin & AI
  • November 22, 2024
  • 1 reply
  • 58 views

When utilizing Fin over email, the responses and the pages users are directed to when selecting "That helped" or "Connect to an agent" are heavily centered on Intercom branding (see pictures below). It would be highly beneficial to have the ability to customize these pages and responses. Specifically, we would like to edit the colors and modify the content to better align with our product's branding. Our goal is to ensure our clients feel connected to our product, rather than to Intercom. We hope this feature can be considered for implementation. 

 

 

 

1 reply

Nur Nahid
Expert User ✨
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  • Expert User ✨
  • November 22, 2024

Your idea to customize Fin's email interaction pages is excellent! Adding options to align colors and content with a company’s branding would make the customer experience more seamless and personal.