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Date (without time zone) Attribute

Related products:WorkflowsFin & AITickets
  • May 21, 2026
  • 3 replies
  • 130 views
A

I am requesting a date only attribute that can be used in workflows. We onboard new customers and have them fill out a date that they plan on transitioning into our product. The time zone is irrelevant for what we need. Currently, we have to use the text attribute to capture the date and then a human transfers that date into a date/time attribute. I know that there are outbound messages we can use with the date/time attribute but that is not ideal from a customer experience perspective.  

 

This will also be beneficial to use with Procedures. 

3 replies

Aleksei O
Super User ✨
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  • Aleksei O
  • Super User
  • June 4, 2026

Hi ​@Amber Stephens ! Can the customer in this case select any date in the future, or is there a specific range that you allow? 

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A
  • Amber Stephens
  • Author
  • New Participant
  • June 4, 2026

​@Aleksei O The customer can select any future date without a range.

Aleksei O
Super User ✨
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  • Aleksei O
  • Super User
  • June 10, 2026

​@Amber Stephens yeah, that seems to be the current product limitation, so the only workaround I could suggest would be to build a third-party connector (Zapier, Make, n8n) to convert the text input into the Intercom format. So when your customer enters the text into the field, you can trigger the Webhook (e.g. when contact.user.updated), and then craft the scenario to convert this input into the Intercom format. Considering that user input can be anything, it’s tricky to set up, but it should work and reduce manual labour on your end. Happy to help if you wanna go this direction! 

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