The problem: There's no way to share a draft Help Center article with someone for review. Draft articles have no shareable preview link — the only way to see a draft is to log into Intercom and navigate to it in the Articles editor. Anyone without an Intercom seat simply can't review the content.
Why this matters: The people who review and approve help content — subject-matter experts, product managers, legal/compliance — often aren't Intercom users. Today our options are: buy seats just so people can proofread, walk them through screenshots, or copy the draft into a Google Doc where formatting, images, and links break and feedback ends up disconnected from the real article.
The request: Generate a shareable preview link for a draft article — a private URL that renders the article exactly as it will appear in the Help Center, viewable by anyone with the link, without requiring an Intercom login. (Optional niceties: links that expire or can be revoked, and a clear "DRAFT" banner on the preview so no one mistakes it for live content.)
Related: It would also help to assign a draft article to its collection before publishing, so the preview reflects its real placement and publish day is just flipping a switch — not finishing setup.
The payoff: a real review-and-approval workflow for Help Center content — faster sign-off, fewer errors reaching customers, and no premature publishing just to let a stakeholder read an article. Thanks for considering!