Drag email addresses from "CC" to "To" and vice versa like Gmail and Outlook | Community
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Drag email addresses from "CC" to "To" and vice versa like Gmail and Outlook

Related products:Core InboxMessenger
  • January 6, 2026
  • 3 replies
  • 66 views
P

Hello team, I would like to make a suggestion regarding your email composing layout and functionality.

 

As it stands, if I would like to move some of the recipients from the “To” section to the “CC” or “BCC,” I am not able to simply click and drag the email addresses from one field to the other. I need to copy and paste the emails and select them from a list all over again. This is not horrible; however, with such functionalities already available in Gmail and Outlook, I believe this would improve efficiency and the quality of life for Intercom users.

 

If you could please take a look at adding this feature, it would be greatly appreciated, and many users would benefit from it.

 

Thank you 

 

Patrick

3 replies

A

Hi Team ​@Intercom

PLEASE PLEASE PLEASE take up this feature, this is a very basic UI-level ask and is incredibly convenient. 

    C

    Please make this update, it would have a big impact on our experience!

     
      C

      I agree!!! This would be a small UX improvement but would save our support team time every day, especially when handling email conversations involving Customer Success, customers, and multiple stakeholders. And it would reduced risk of sending a reply to the wrong primary recipient.

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