Hi Intercom Team,
At the moment we have a specific use case where we need to edit the subject line of an email on reply but there is no way to do this. I can only control the subject on forwarding or composing a new email.
Can you enable a field to show when replying that allows us to edit the reply.
I understand that this will affect how the email threads in the recipients inbox and that is ok with us.
This will stop us having multiple conversations live with the one person.
+2Hey
You have the option of changing the Conversation subject in the Help Desk, you’ll find this in the Conversation Attributes Inbox app:
However, this will not change the original subject of the email for the end user that wrote in.
I hope this helps!
Is this expected to become a new feature? We have the same issue where we need the conversation subject that we’ve updated to be static to the entire conversation thread and shown on responses/forwards.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
