Hello Team,
I submitted this as a question. Didn’t get any confirmation. So I’ll attempt to submit as a Idea.
When using AI compose we are seeing em dashes inserted in the text responses generated as shown below.
Example:
"Thank you so much for sharing those examples—they're incredibly helpful!"
Here’s another example
“Absolutely! Could you please share the Fax example details with me? I can then open a new ticket for you. Alternatively, if you prefer, we can continue working within this current ticket—whichever works best for you.”
Is it possible to remove these em dashes and replace them with periods? This would create a more natural tone. Em dashes are a dead giveaway that someone is using AI-generated responses. I think AI Compose is a wonderful feature, and with this quick fix, we can take the AI Intercom experience to the next level. Thank you for your consideration.