Whenever we need to change our SLAs, we must archive the current one, create a new one, and select the new one in the workflow. Adding the ability to edit SLAs would be beneficial and time-efficient.
Submitted
Enable editing of SLA
+2
+3- Intercom Team
Hi Nurit
Jennifer here from Intercom
Thanks for this feedback, I will share it with our Product Team 🙌
Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there.
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