Currently, the only way to use Claude is to connect the Intercom MCP and perform in-article updates or fetch articles, etc., but it feels half-baked and lacks many useful features. For example, Claude can’t edit multiple languages, only the main language can be added. For me, that’s German, so I can’t edit the English version.
We also need an HTML/CSS editor within Intercom. When Claude generates an hc article structure and I don’t want to push it via the MCP, I should be able to copy the HTML and paste it into Intercom so everything is interpreted correctly and formatting issues don’t occur. Also editing Snippets is important, which he cannot access.
More broadly, give Claude more access to the workspace so he can reference resources and assemble content. Right now, using him beyond fetching articles is painful. This is the functionality I rely on most, but other capabilities are lacking because he doesn’t have full Intercom access.