Current Behavior & Problem:
We have configured Fin AI Agent so that it should only reply to the original sender of an incoming email. However, when an incoming email contains multiple recipients in either the "CC" or "To" fields, Fin AI ignores this setting and executes a "Reply All", automatically sending bot responses to every single recipient included in the thread.
This behavior poses a severe data privacy risk for us. Fin AI might share account-specific data, resolution steps, or internal context with external third parties who were included in the "To" line of an incoming email, without explicit authorization to receive that specific response.
Requested Feature / Fix:
- Fix the "reply only to sender" setting so that Fin AI strictly addresses only the single primary sender (From / Reply-To address).
- Ensure Fin AI completely ignores additional recipients in both the "CC" AND "To" fields during automated responses.
This is critical for teams handling sensitive customer data over email. A fix or strict control for this would be greatly appreciated!