Currently, when setting up custom Fin identities for multiple brands, it's not clear in the user interface that these identities only work in Messenger and not in email channels. This leads to confusion when users expect their brand-specific Fin avatars and names to appear in email interactions, but they don't.
Suggested improvement:
Add clear indicators in the Fin Identity setup interface that specify:
- "Custom identities apply to Messenger only"
- "Email support planned for future release"
- Visual badges or tooltips explaining channel limitations
This would prevent users from having to discover these limitations through trial and error, improving the overall user experience and reducing support inquirie