Hi Intercom team,
I’d like to submit a feature request regarding the recipient field within conversations. Specifically, we’re looking for a way to remove or disable the automatic population of the recipient field, requiring agents to manually input the recipient email address before sending or closing a conversation.
The goal is to prevent messages from being sent to incorrect or outdated emails that Fin automatically pulls up, ensuring accuracy and reducing the risk of miscommunication. Ideally, the system would not allow the conversation to be sent or closed until the email field is correctly and intentionally filled in by the user.
Thank you for considering this!