Feature request - Un-merge conversations

Actually you want to be able to split one ticket into two tickets, am I right?

Would be very handy if a customer asks several questions in one go (which are not related, customers like to ask more questions at once) :)

Hi Sandra, what I meant is: after I merged two conversations (a feature I often use and find helpful), I’d like to be able to un-merge them (separate them again) or change the primary conversation. For example, yesterday I merged two conversations and chose the wrong one as primary conversation. This change is irreversible and created some complications.

Let me know if you have any questions. :)

​@Sandra_00_  please reread this request , you got it wrong. We find it’s important as well and missing it.

im actually warning my colleagues of this function now because there is no fallback-strategy built in it.


PastEdit: Sorry for mentioning, somehow i though you are from intercom and supervising this thread
 

​@Intercom 

Discovered that once you merge a conversation, it will still show up on list of open conversations even though the primary conversation has been closed. If primary is closed, the secondary should also show up as closed.