We are requesting a feature enhancement to enable workflow/channel level rate limits for Fin usage. This functionality would provide greater control over expenditures while empowering teams to expand Fin's application confidently across more workflows.
Proposed Functionality
1. Workflow-Specific Spending Limits:
- Allow organizations to set monthly expenditure limits for Fin usage at the workflow and/or channel level.
- When a workflow or channel reaches its limit, the system should automatically transition to an alternative process that does not incur per-use costs.
2. Alerts and Notifications:
- Provide configurable alerts as workflows approach their Fin usage limits, with thresholds (e.g., 80%, 90%).
- Notify designated stakeholders to ensure proactive monitoring and decision-making.
3. Flexibility for Adjustments:
- Enable teams to adjust workflow-specific limits or reallocate resources both before and after the rollover occurs.
- Provide detailed usage data and projections to support informed adjustments.
Rationale
This feature would significantly enhance our ability to manage Fin usage costs while maximizing its utility. By implementing workflow-level rate limits, we would:
- Gain confidence in using Fin across more workflows, knowing that expenditures are controlled.
- Maintain operational continuity by transitioning to predefined workflows when limits are reached, avoiding interruptions.
- Improve budget predictability and reduce unexpected overages.
Example Use Case
Suppose we allocate $2,000 per month for Fin usage within a specific workflow, such as email responses. Once that limit is reached, the system could automatically shift to a backup workflow that avoids Fin usage, ensuring continued service. Alerts at 80% and 90% of the limit would enable us to proactively make adjustments, such as increasing the budget or modifying the workflow.
Expanding this capability to other workflows where Fin is added would encourage broader adoption, allowing us to leverage Fin’s capabilities more effectively while maintaining financial control.
We believe this enhancement would provide significant value by fostering confidence in Fin’s scalability across workflows, improving budget management, and ensuring seamless customer service.
Thank you for considering this request. Please let us know if additional details or use cases would be helpful.
Kindly,
Justin Yawn
Operations Lead
Coinme