Hey team,
Our support team have recently implemented Intercom Scorecards. I know this feature is in Beta, so I will preface this with hoping some of these features are coming soon. However, Customer Success wants to utilize the Scorecard they have implemented and found the following issues:
- When creating a new scorecard and adding existing scorecard criteria - if you make any edits to that existing criteria it changes any scorecard with that criteria - rather than allowing you to have a version of the same criteria.
- Some of the settings when using the same criteria do not automatically copy (rating reasons) meaning that you have to manually go in and set this up, when it should copy ALL existing settings.
- It would be great to be able to just duplicate and rename a scorecard rather than having to create a new one, and then copy the settings (that don’t all copy over). It’s very confusing.
- I would also like the ability to save view in the Scorecard so that I don’t have to filter each time.
- I would also like the ability to filter by Inbox rather than just reviewees.
Thank you!