Fin can insert videos in a Procedure

We sell a lot of expensive medication. I.e., weight loss jabs (i.e., Mounjaro/Wegovy)

It can be over £200 for a month's supply of weight loss medication.

We get customers writing in all the time saying they're having issues with their pen. Their pen is broken, and it needs replacing.

We are, of course, happy to replace their pens, but really often what is needed are some good troubleshooting instructions.

i.e. Have you tried this? First try this, then try this.

This could be very smoothly achieved if Fin was able to walk a user through various steps with how-to videos. These pens are a physical medium, and it's quite hard to convey what you need to do to a beginner with just text. I feel a video, or a series of videos following a series of steps in a procedure, would really help bring this to life.