Fin can use Internal Article as content (not just Copilot) | Community
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Fin can use Internal Article as content (not just Copilot)

Related products:Knowledge & Help Center
  • April 15, 2025
  • 2 replies
  • 29 views

To teach Fin new content, to use not just on Copilot but in its AI answers, the feature to enable it to use content from Internal Articles would be nice.

Sometimes there is information we do not wish to publicly announce in a Help Centre Article, but we would like Fin to use nonetheless.
I realise we can upload a PDF instead, etc, but this would be much more practical and manageable.

This even seems to be an option, except it then shows this message - ‘Internal articles are for internal use only and never available for AI Agent.’

 

2 replies

Paul D
Intercom Team
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  • Intercom Team
  • November 14, 2025

Hi ​@Jorge Brito - Internal articles can be used by Fin AI agent!

 


Paul D
Intercom Team
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  • Intercom Team
  • November 14, 2025
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