One thing we’ve been exploring recently is using Linear to manage the issues we identify with Fin.
Assigning an owner, tracking actions and status, and keeping a record of how each issue was resolved.
Given that Intercom is increasingly bringing other tools and workflows into the platform, such as Releases, I think it would be really useful to have something similar natively for Fin.
For example, being able to flag an issue, create a card for it, with an owner, notes/actions and a status. It could then be moved through different stages as it’s being worked on, and ideally linked back to the conversations affected.
If something like this existed within Intercom, it would be perfect and would keep the whole identify → fix → measure feedback loop in one place.