Fin learning

The idea here is to allow Fin to “learn” from converstations that teammates have to take over on. The teammates answers should either automatically or perhaps with an option to “add to Fin’s knowledge” to allow Fin to learn from teammates answers. I know we can add snippets or add to existing knowledge articles, but this would really streamline the process. Maybe an option when you go to update the status of the ticket, you can “add to Fin’s knowledge.”