We are using the Fin Multilanguage Beta and I would like to provide some important feedback on the support of German language. The problem is German has two ways to address people, a formal version and an informal version. The formal version is used in B2B and more traditional interactions for example.
Thats why in most language selectors for SaaS tools you can select between German (formal) and German (Informal) to control how to address a customer. Fin Multilingual does not do this differentiation at the moment and is using the formal version only. This though is nearly inappropriate or at least "super weird" form of address for our customer group and makes Fin nearly not useable.
So I would like to provide this as Beta Feedback to the Product team to fix it. What would be needed is a setting to decide if Fin should answer in formal or informal German.
Another work around would be the possibility to provide a custom base prompt as part of the Fin profile as other AI chatbots allow to do. This would allow me to type in something like: Always remember your customers are students and you should always use informal German to address them. You can use a relaxed communication style and also do some jokes.
This is what really works in ChatGPT or other bots based on chatgpt to set a tone of the AI profile and also to deliver important communication info as the use of informal German. As chatGPT is a language model it can easily handle the communication correctly after this input.
