Fin usage limits per audience (e.g., free trial vs paid users) | Community
Skip to main content
Submitted

Fin usage limits per audience (e.g., free trial vs paid users)

Related products:Fin & AI
  • October 9, 2026
  • 1 reply
  • 14 views

Right now, Fin AI usage limits (alerts and hard limits) are configured at the workspace level. This means all users — regardless of plan or segment — share the same usage budget. 

For teams rolling Fin out to different audiences (for example free trial users vs paying customers), it would be very helpful to set separate usage limits per audience or segment.

Example use case:

  • Free trial users: lower monthly Fin outcome limit
  • Paid customers: higher monthly Fin outcome limit

This would allow teams to safely enable Fin for larger audiences without all users competing for the same usage budget.

1 reply

Conor
Super User ✨
Forum|alt.badge.img+6
  • Conor
  • Super User ✨
  • October 9, 2026

Hey ​@melisballikaya , interesting feature request! This may be a silly question, but what do you want to happen when the group of Free trial users hit their usage limit? They just… talk to team instead right?

Given a Fin resolution is usually ~5% of the cost of a human resolution, I’m not sure that’s a budget-friendly solution, so would love to hear a little more on what you would hope your free trial users experience if they reached their limit (bearing in mind that this will apply to all trialing users for the remainder of the period).

Behind the scenes with Intercom setups from real customers: https://www.youtube.com/@support-stack | Get your recommended Support Stack episode: https://tally.so/r/RGagkl?utm_source=intercom&utm_medium=community_signature&utm_campaign=fin-quiz
Terms & ConditionsAccessibility statement