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Submitted

Folders for Macros

Related products:Core Inbox
  • September 9, 2023
  • 3 replies
  • 16 views

It would really be great if macros could be orgnized in folders. Any plans for this functionality? Even the ability to tag macros would be really helpful.


DC
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3 replies

User2460
  • New Participant
  • September 20, 2023

I’ll add to that - having the folders enable specific macro settings (for example, macros in a “CS teams” folder will automatically be available to all and only CS teams, instead of choosing them manually)


Jennifer K
Intercom Team
Forum|alt.badge.img+3
  • Intercom Team
  • December 4, 2023
Discussion ongoingNot planned yet

Being able to organise macros in folders to enhance usability is a key feature. We are implementing Intercom and will have close to 200 macros when finished.

 

The proposed work around with naming and searching is not really sufficient and it becomes a trial and error to see if you have selected the correct macro.

 

Please implement this feature.

 

Thank you!