A customer replied to the ticket and mentioned that they highlighted a part of their message in red, but we’re unable to see or view the highlighted color red.
We can see the text but not in red. Pls add this feature as this is important to make sure that we are able to capture the correct content.
This is urgent for us as the message can get mis interpreted without the correct formating.
This is what should we see:
Intercom shows pure black
+6hey
Hope this helps.
+7Hey
Thanks for your feedback. As you can see, currently, Intercom Inbox does not support coloured text formatting (such as red text) - only basic formatting like bold, italics, and links is available. This means any coloured text sent by customers will appear as plain black. I’ll make sure to note your request for coloured text support as a feature suggestion to our product team.
Hi Jacques,
Do you know if this feature will be added soon? This is really important for long writings and important information in a conversation.
Thanks!
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
