Currently, FIN Voice supports keypad input (DTMF) only for limited use cases such as call ratings (1–5) and simple reply options (press 1, 2, etc.).
We would like support for free-form multi-digit keypad input during voice conversations, for example:
- Entering an identity number
- Entering a store number
- Entering customer/account IDs
Use case:
When callers are asked for numeric identifiers, many users prefer entering the numbers on their phone keypad instead of speaking them aloud. This would improve:
- Accuracy
- User experience
- Accessibility
- Handling of noisy environments
- Recognition reliability for long numeric sequences