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Submitted

Full-Screen Ticket View

Related products:Tickets
  • June 10, 2025
  • 1 reply
  • 30 views
M

When accessing or updating a ticket, the conversation chat opens in a smaller size on the right-hand side. This limited view can make reading and writing more difficult. If possible, enabling a full-screen mode or larger view for ticket interactions would significantly improve usability.

1 reply

C
  • CJ Krueger
  • New Participant
  • August 5, 2025

This is critical for technical support operations. Long-tail tickets that require technical troubleshooting are significantly hampered by the narrow chat column and lack of historical information viewable at a glance. Consider adding a drilled-in view that displays more information about a single ticket.

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