- Problem: Operator drafts content that doesn’t fit the content type.
- In snippets, it writes “the customer” instead of “you,” so the copy isn’t customer-facing.
- It drafts escalations into snippets, which can’t escalate.
- It puts guidance in the wrong category.
- It merges guidance that should be two separate items into one.
- Request: Make Operator aware of the purpose and constraints of each content type (snippets, guidance, procedures) so its drafts need less correcting.
Submitted
Give Operator more context on how snippets, guidance, and procedures work
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