I have connected Guru documents to copilot - and have run into problems where links directly to guru are not accessible - and authorship is all placed on the integration admin.
A core featureset and value add of Guru is to know who is maintaining knowledge. Base guru fields (availability, link, author, etc.) should be referenced in the doc.
I know from the API that base metadata should be available - even if it’s just rendering a small markdown table with that aticle metadata at the top or bottom of the article.
The dream would be if you could apply the Guru author/ created date/ etc. to the Intercom help center fields.
