We need a way to include only conversations that received a CSAT rating during the selected period, so we can evaluate only the conversations that were actually rated. Right now, Monitors can include conversations that have no CSAT in the period (because they’re being included based on the customer’s most recent rating), which makes the Monitor and any attached scorecard unreliable for period-based evaluation.
Justification: Monitor reports are already sensitive to how metrics are aggregated, so adding conversations that weren’t actually rated in the period makes it harder to trust the totals you’re reviewing.