When an account cancels, or before an Annual Business Review, we review recent interactions at the account level. Instead of clicking into each conversation and reading through it, it would be great if FIN could summarize. Similar to how it can summarize a single conversation, just applying similar logic to the account and summarizing the last 6 months of interactions, for example. This higher-level analysis would be very helpful and could make Intercom some extra money too.
Submitted
Have FIN able to summarize accounts
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