Problem to Solve:
Option to easily find the metrics for views / viewers for Help Center Articles. Right now there is no way (to my knowledge) to see total article views, and the only way I can find the viewers metric is by going to the article report and clicking “view more” on article engagement until I find the article I’m looking for.
Explanation of Importance:
Teams need to be able to make data-driven decisions to decide where time/energy is best spent and one way to do that is by evaluating the views / number of viewers for articles to determine:
- What makes sense to keep continuously updated with new videos, etc
- What articles might make more sense to combine with other articles to give better visibility
- Which articles should be added to checklists and LMS courses based on views, etc
Suggested Solutions:
Add “Article Search” as one of the filters or at the top, and add a column for “total views”, or build this as a report option that can be custom built:
Add columns in the knowledge section:
