I’d love to have a Help Center section of data points available to create a custom help center report.
Data points I’d find valuable:
- Article views, filterable by Article Title or ID, as well as category
- Article sentiment, filterable by Article Title or ID, as well as category
- Time spent on article
- Most read articles
- Search terms with full list of results + click throughs
- Help article views, with location information (widget vs help center URL)
- Article referring URL (what URL did the article visit generate from)
- Conversations triggered from inside the help center, with article ID information