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Help Center: Image Enlargement Overlay

Related products:Knowledge & Help Center
  • October 27, 2025
  • 2 replies
  • 31 views

When a reader clicks on a photo in a Help Center article, the image loads as a new tab. We’d prefer to keep the reader in the article itself, so if Intercom could support an enlarged overlay within the same article, that would be wonderful. This maintains a streamlined and seamless experience for the reader without having to switch or remove extra tabs.

2 replies

  • ohmar
  • New Participant
  • February 26, 2026

When a reader clicks on a photo in a Help Center article, the image loads as a new tab. We’d prefer to keep the reader in the article itself, so if Intercom could support an enlarged overlay within the same article, that would be wonderful. This maintains a streamlined and seamless experience for the reader without having to switch or remove extra tabs.

+1 to this!! This would significantly improve the Help Center experience. This feels like a relatively small UI enhancement with a high UX impact.

    • Rael de Leon
    • New Participant
    • October 2, 2026

    Guys it’s 2026. There’s no reason why ya’ll can’t implement this.

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