Help Center Styling: Content Section Customization | Community
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Help Center Styling: Content Section Customization

Related products:Knowledge & Help Center
  • February 13, 2024
  • 6 replies
  • 83 views

Michael Stephenson

I am interested in more dynamic ways to customize the 'content section' of our help center beyond the current capabilities. Specifically, I would like to suggest the following enhancements:

  1. Advanced Banner/Graphic Integration
    • While I appreciate the ability to add a background image, I find it lacks the flexibility needed to effectively use banners or graphics as calls-to-action. These CTAs could be extremely helpful for promoting new features or directing traffic to specific content collections (especially for those who may not use the News Center). 
  1. Enhanced Text Editing and Formatting
    • The current text editing and formatting tools are somewhat restrictive, limiting our ability to tailor content presentation to our needs. I suggest expanding the text editing toolkit to include more robust formatting options. Additionally, the ability to insert custom HTML code blocks would offer the flexibility needed to create a more personalized and engaging content section.

6 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • March 4, 2024

Hi @Michael Stephenson 

Jennifer here from Intercom

Thanks for providing lots of context here. I’ll be sure to pass this on to our Product team 🚀

In case this is useful, whenever we release new features, we announce them on the Product Changes page


Jennifer K
Intercom Team
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  • Intercom Team
  • March 4, 2024
NewDiscussion ongoing

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+1 to this, additionally need to have a couple more options here:

 

  1. Allow you to toggle the uploaded image to BE the “button” that directs to the new URL as the CTA can be included directly in the image uploaded, since the intercom button cannot be moved, its size and vertical alignment are fixed, which makes it very difficult to get the image layout correct to accommodate, since the presentation changes depending on device etc
  2. Allow different images to be uploaded for mobile and desktop would be nice too

  • New Participant
  • July 28, 2025

+1 to Michael’s suggestions, and specifically, in the ‘Enhanced Text Editing and Formatting’ section, we’d like to have the option to change the font color. Thanks!


  • New Participant
  • November 13, 2025

I definitely upvote this!! It would also be great to be able to dynamically adjust content section buttons for specific user types using attributes. That way we can display certain buttons/sections based on those attributes.


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  • Connector
  • January 13, 2026

I upvote this too! I came from a full-fledged Help Authoring tool to Intercom. I love the way the Fin repurposes the information I write, but the editing options are very limited when working in the Help Center.  

I would like to be able to insert callouts in numbered lists.