We only use Fin for Service, but when managing which roles content should be used for, Sales, Service, and Ecommerce are all shown as options. I can turn Sales off, but Service and Ecommerce appear to be linked, meaning Ecommerce cannot be turned off without also turning off Service. Likewise, turning Service on also turns Ecommerce on.
From a user perspective, this is confusing because it looks like these roles can be managed independently, even though they cannot. Since we don’t use Fin for Sales or Ecommerce, I’d ideally like the option to hide or disable those roles entirely from our workspace, or at least have clearer UI messaging explaining that Service and Ecommerce are linked.
The current setup creates unnecessary friction when managing content because I have to keep seeing and accounting for roles that are not relevant to our use case. It also makes the settings feel more complex than they need to be for teams that only use Fin for support/service.
Suggested improvements:
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Allow admins to hide or disable unused Fin roles at workspace level.
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Allow Service and Ecommerce content settings to be managed independently.
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If they must remain linked, make this explicit in the UI before users try to toggle them.
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Consider simplifying the content management experience for teams that only use Fin for Service.
This is not blocking us from using Fin, but it adds avoidable confusion and makes content governance harder than it needs to be.