History and assignment for Fin recommendations | Community
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Submitted

History and assignment for Fin recommendations

Related products:Knowledge & Help CenterFin & AI

Sam Wilson

Problem:

Once a content recommendation is accepted or rejected, there's no history to show what was suggested, what was decided, by whom, and when. We also can't assign a recommendation to a teammate to work on.

Why it matters:
We need to show which changes were made to Fin's knowledge and why, and to tell whether a rejected suggestion keeps coming back. Without assignment, recommendations rely on one person checking them, which doesn't scale across a support team.

What we'd like:

  • A history view of every recommendation, with its outcome, who decided, when, and a link to the resulting change.
  • The ability to assign a recommendation to a teammate, with a status, the way a ticket works.