How can I change the HTML/CSS of my Help Center?

Currently, it’s not possible to change the default layout of the Help Center, beyond some customisation options.

You can’t upload your own HTML or CSS to the Help Center.

Hello,

Is this something you will ever add to your product?

Hey @user794​, I of course can't say if this will ever feature on a future roadmap (because that's always a possibility!), but it's not currently scoped.

Hi. We have just onboarded from a small provider who had almost everything customable. I'm a bit surpirized that you can't even change the fonts of the help center - It's hard to follow brand guidelines if all you can do is to change the header and colors :(

Hi there, just wanted to add that not being able to customize the help center really diminishes the user experience. Currently, the issue we're experiencing is that, since we have a robust help center, the list of articles can get really long and it makes it harder for the user to skim through many possible answers. We suggest, if not making the layout customizable, at least having a condensed or tiled view option. Hopefully this feature gets implemented soon.

Agreed. Being able to adjust the CSS would go a long way to making the help center more customizable. I’m currently evaluating moving our existing content here because I like the integration but not being to make simple design tweaks is quite limiting and probably a deal breaker for us.

Hi,

I have to bump this thread because it’s mind blowing that we’re still asking for this in 2026.

I completely agree with everyone else here. Not having access to custom HTML/CSS is a massive letdown and it straight up ruins the user experience. We're trying to keep our branding consistent, but getting stuck with this rigid, standard layout makes the help center feel totally disconnected from the rest of our product.

Like mentioned years ago, we just need to make basic design tweaks so our customers can actually navigate our content easily. If the layout is clunky and we can't even fix it with a little CSS, our users are the ones who suffer for it.

Don't get me wrong, we love Intercom and are super impressed with how well it integrates with everything. You guys have built an amazing product. But that’s exactly why hitting this wall is so frustrating. The lack of basic design customization is honestly a dealbreaker for us. We'd hate to leave, but if this isn't on the roadmap soon, we'll have to start looking at other options. Just a propper, simple RTE editor with the ability to upload costum HTML, like the one here. 

Is there any update on this?