I would like to be able to track which conversations the resolution bot did not find an answer to. | Community
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Similar functionality

I would like to be able to track which conversations the resolution bot did not find an answer to.

Related products:Fin & AI
  • September 22, 2022
  • 3 replies
  • 46 views

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I would like to be able to track which conversations the resolution bot did not find an answer to. Could you please add the feature to the Resolution Bot Behavior that would allow me to set a conversation data attribute value based on a) answer was presented but conversation was routed to team, b) no answer was presented and conversation was routed to team, and c) answer was presented and conversation was closed.

Note that the ability to set these fields exists within a resolution bot answer, and within the custom bots, but not within the resolution bot behaviors. thanks

3 replies

  • New Participant
  • February 14, 2023

+1, this would be immensely helpful to our team right now.


Jennifer K
Intercom Team
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  • Intercom Team
  • October 3, 2024
Discussion ongoingSimilar functionality

Michaela Hone
Intercom Team
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  • Intercom Team
  • October 3, 2024

I have updated the status of this request to “similar functionality” as Resolution Bot has been replaced by Fin AI Agent. You can use AI Answer filters in our Custom Reports to identify when Fin has not been able to resolve a conversation and use the “chat drill in” to review the conversations. 
 

These filters should address all your questions above. You can find a list of the available filters here