If an email arrives as spam, then unmarked as spam, them email should follow the workflows instead of Fin replying. | Community
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If an email arrives as spam, then unmarked as spam, them email should follow the workflows instead of Fin replying.

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  • September 10, 2026
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If an email comes in and is automatically marked spam that isn’t spam, we mark it not spam. From there, it should follow the workflows that we have setup, but doesn’t. We have emails that are sent to a specific email address that just need routed to that team inbox (things like notifications from a tax agency that a return was processed), Fin never is to get involved. But, if one of those emails arrives marked spam, and is manually unmarked as spam, Fin replies to it and there are no workarounds to prevent that. It either needs to follow the workflows or do nothing so it can manually be handled.