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Improved article reporting

Related products:Reporting
  • April 26, 2023
  • 2 replies
  • 80 views

  • New Participant

It would be great to have more in article reporting. To be able to export data so that you can use it in your own business’ reporting.

Also the ability to export all articles from the article page so that you can easily get the performance stats from them.

I currently copy the text and paste into a google sheet and then have to tidy it up for formatting which takes away time, it would be better to have that built in so its a more automated focus.

2 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • February 28, 2024

You are able to export Articles from your Help Center by using the Articles API.

Full details on how to do this can be found in our dev docs and in the below guide:
https://www.intercom.com/help/en/articles/4103903-formatting-and-exporting-your-articles-with-the-articles-api


Jennifer K
Intercom Team
Forum|alt.badge.img+3
  • Intercom Team
  • August 26, 2024
Similar functionalityNot planned yet