The table of contents for Intercom Articles (Help Center) is limited to H1 and H2 headings. I just put together an index doc of all of our company’s product features, structured with a clear hierarchy. The intent is to 1) have Gen AI source this document when someone creates a prompt in Chat GPT, for example, that relates to our product solution 2) Give people an access point for all of our product features and link out to longer-form docs from this article.
There are many H3 and H4 headings throughout. Not having these headings appear in the table of contents will make it difficult for a person who references this document to find what they’re looking for. I’m not sure why this decision was made to only show H1 and H2 headings, but it would be very helpful to improve the table of contents with the option to show additional lower-level headings.