I’d like to report a potential improvement regarding the Audience configuration.
Recently, we expanded the operation to other products. Given this scenario, managing the materials now requires more robust audience rules to prevent content related to other products from being incorrectly used in ERP support interactions, and vice versa.
After reviewing the current Audience configuration, I noticed that it is not yet possible to use the Sector attributes we created for chat classification as a rule criterion. These attributes are currently essential for correctly routing each interaction to the appropriate Fin configuration and, consequently, to the support team responsible for the respective product.
If we could use Sector as a condition in Audience rules, we would be able to segment customers and materials more precisely according to each product. In addition, this configuration would make future maintenance and adjustments much easier, as we could focus corrections and improvements on each sector's specific prompt, without having to revise broader audience rules.
Given this need, we would like to request the addition of Sector as an available criterion when creating Audience rules. We believe this improvement would help ensure more accurate material segmentation, prevent inappropriate content from being used across different products, and make it easier to manage and continuously improve Fin.