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Inbox Open > Mark As Unread

Related products:Core Inbox
  • January 7, 2025
  • 2 replies
  • 33 views
M

We need the ability to mark a ticket after we click it as “unread” so it shines brighter and we know that it still needs to be worked. 

2 replies

Jennifer K
Intercom Team
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  • Jennifer KIntercom Team
  • Intercom Team
  • January 13, 2025

Hi ​@Melissa Good 

Jennifer here from Intercom

Thanks for this suggestion, I will let our Product Team know this is a feature you are eager for! 🚀

Jennifer | Technical Support Specialist
    T
    • Tasha Elflein
    • New Participant
    • February 27, 2026

    Would love this for conversations that haven’t been converted to tickets as well!

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