Right now, you can set / manage conversation data / attributes through ticket workflows, but you cannot do the same for ticket date / attributes. It would be helpful to support the same functionality for ticket data. For example, if a teammate changes a ticket state or certain filters apply to a ticket, it would be helpful to be able to set a ticket attribute.
Submitted
Include ticket attributes in workflows
+1
+4Would love this same ability, to set ticket attributes via a workflow automatically.
Same here, we want to have our customers fill in as little content as possible when creating a ticket, and then enrich the ticket after with some of the attributes from the conversation or user data, like application name, version, language, paying customer, and so on.
Yeah, I feel like this is such a BASIC functionality for a ticketing system. And all I wanna do is just set a custom attribute when a ticket is created. Like… one field..
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