Incorrect "Out of Stock" Labeling for Shopify Pre-orders | Community
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Submitted

Incorrect "Out of Stock" Labeling for Shopify Pre-orders

Related products:Knowledge & Help CenterIntegrations, API & Custom ActionsFin & AI
  • May 25, 2026
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Currently, Fin for Ecommerce pulls inventory data from Shopify and automatically labels any product with zero or negative inventory as "out of stock." This occurs even when the "allow customers to purchase this product when it's out of stock" (oversell) setting is enabled in Shopify for pre-order items.

Impact:
Fin provides misleading information to customers by stating available pre-order items are "out-of-stock". This creates unnecessary friction and directly results in lost sales.

Requested Solution:
Intercom should provide a toggle or configuration setting that allows vendors to control how Fin interprets and presents inventory status. Specifically, Fin should recognize Shopify's "allow oversell" metadata and treat those items as "in stock" or "available," rather than defaulting to a hardcoded inventory count.