It would be nice to see a timer ⏰ that could keep track of how long your conversation is going in Intercom when you start a conversation with a client, to keep you on track with how long your convo is going.
It could be right above or below the ‘Description’ tab on the right-hand side and could be toggled on/off.
Pair that with, if there was a way to incorporate Fin (or Co-Pilot) to prompt you at scheduled minutes.
Example: (At 15 min. into the convo) Fin could send a custom prompt that says, “Looks like your conversation is going well, has there been any progress in this conversation?”
And when your chat gets past a certain time, the clock could turn red to indicate its time to start wrapping up the chat.
Finally, if the chat exceeds your target chat time, a red clock ⏰ could appear next to the convo after it is closed to track lengthier conversations.