I’ve been using Intercom extensively and absolutely love its capabilities!
However, I believe a desktop app could significantly enhance the experience, especially for teams handling real-time conversations.
Some key benefits a native app could bring:
✅ Faster performance – No browser constraints, reducing lag during busy chat sessions.
✅ Persistent notifications – More reliable alerts, even when the browser is closed.
✅ Better multitasking – Avoids accidental logouts or lost tabs, keeping conversations accessible at all times.
✅ System integrations – Potential for quick-reply shortcuts, hotkeys, and smoother call handling.
Given how critical responsiveness is in customer communication, a desktop app could be a lifesaver for support and sales teams juggling multiple conversations daily!
Would love to hear if this is something on your roadmap. Thanks
