Currently, the Intercom Mobile App lacks a dialer feature to initiate outbound calls using Intercom Phone. This functionality would greatly enhance customer communication by allowing users to seamlessly start outbound calls using Intercom Phone, without using the agents personal/native dialer.
Proposed Solution: Integrate an outbound calling feature within the Intercom Mobile Application, enabling users to initiate calls directly from the platform. This could be implemented with a "Call" button available in conversation threads, customer profiles, or a dedicated dialer interface/button.
Example : We will use Mark for this example, Mark uses the Intercom Mobile App to manage customer conversations, Sometimes Mark is away from his computer but needs to make a phone call to a customer/lead. Without Mark’s computer, he is restricted to only using chat for conversations to assist or he can pull the customers telephone number from the “People” tab and find their Telephone Number, If Mark clicks the telephone number, it pops up with a prompt to call the customer, Mark faces the trouble of calling the customer using his personal telephone number, Yikes.
