We need an internal version of Fin that CS and Sales can use to quickly ask product questions without creating tickets or needing to access demo accounts where fin is installed.
Today we use Fin in a demo workspace, which adds unnecessary users and overhead. An internal Fin powered through the existing Slack integration would let teams get fast, accurate product answers without triggering support workflows.
This would reduce friction, eliminate extra setup, and make Intercom a true internal knowledge assistant.
